Manager Technical Support @ Salesforce.com

About Salesforce.com

We’re transforming the way companies are run and careers are made. In just 12 years, salesforce.com has grown into a $2.3 billion business.  With more than 100,000 customers, salesforce.com is the enterprise cloud computing company that is leading the shift to the social enterprise. Social enterprises leverage social, mobile and open cloud technologies to put customers at the heart of their business.

We've been recognized for four consecutive years as one of FORTUNE’s 100 Best Companies to Work For 2012, named the World's Most Innovative Company and the third Fastest-Growing Tech Company by Forbes.
The Manager, Technical Support is responsible for ensuring the success of our customers by effectively managing a team of Technical Support  engineers and associated support projects and processes. This role involves managing case assignment and escalations, career development, and project management processes. The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class technical support services.

Responsibilities:

· Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.
· Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals.
·Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.
· Ensure the delivery of high-quality technical and soft-skills training for direct reports.
·  Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals.
· Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives.
·Manage workflows and schedules for direct reports and ensure adequate workload coverage.
·Deliver regular reports that provide qualitative and quantitative descriptions of business performance.
·Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.
·Develop and maintain Support procedures and policies.
·Advocate for customers and define ways to continually add value to the customer experience.
·Serve as a manager, mentor, knowledge resource, and escalation point for Tier 2 Support employees; Build credibility and trust within the support group.
· Work on weekends in EMEA shift as regular workdays  (will be given two alternate days as off during the week)
· Manage Customer escalations interacting with customers, internal support teams and as required other teams as well.

Visit here for more details :
http://careers.force.com/jobs/ts2__JobDetails?jobId=a1k700000006SL9AAM&tSource=

Salesforce.com Developer: 110905

Salesforce.com Developer: 110905

Fluency in the following languages required: English
Job: Development
Primary Location:United States-Ohio-Cincinnati ()
Other Locations: India-Andhra Pradesh-Hyderabad, United States-Work at Home (Administration and Staff)
Schedule: Full-time
Description


Salesforce.com Developer

DIMENSION & SCOPE:

Responsibilities include designing, developing, implementing, maintaining and writing programs,  determining feasibility, time and cost estimation. This position will be asked to perform programming tasks.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Analyze and interpret business requirements to technical specifications from a business stance to determine how the user will utilize the system.
• Analyze existing applications systems and programming logic problems and, where necessary, revise the logic and procedures.
• Design and write programs in accordance with client specifications.
• Perform unit tests and final analysis on test results of projects before release to Quality Assurance and User Acceptance testing.
• Produce and maintain program documentation.
• Analyze and provide corrective action for program problems and establish orderly maintenance procedures for systems.
• Investigate and research system environments (i.e., reporting systems, switching systems, computer systems, etc.) to assist in resolving existing program problems or identifying solutions to new business requirements.
• Participate in training programs to stay in tune with new technologies and methods to increase productivity and efficiency.
• May provide on-call product support.
• Will create reports based on end-user needs. Incorporates end user requests and requirements to develop the solution.

EDUCATION & PROFESSIONAL CERTIFICATIONS REQUIREMENTS:

Bachelor’s Degree in related technical discipline, and Three years relevant experience, or Master’s Degree in related technical discipline, or Six-years relevant experience without college degree.
Salesforce.com developer certification is required.

CANDIDATE PROFILE:
• Candidate must have SalesForce.com experience.
• Salesforce.com experience will include:
- Account, Contact, Case, Lead, Campaign
- Reports and Dashboards
- APEX/Custom Visual Force Page experience
- Triggers, Assignment Rules
- WebService Experience (a plus)
- Workflow and Approval Processes
- Salesforce.com administrative roles
- Sales and Service Cloud experience
- Cast Iron experience (a plus)
- CTI Integration and Call Center Experience (a plus)
- Code Deployment Experience
• Prefer candidates experienced working in a rapid development project environment, specializing in programming and analysis
• Must have proficiency in relevant programming and control languages, analytical skills and thorough knowledge of standards and practices
• Good communication and interpersonal skills, both verbal and written are required
• Must have proficiency with various software applications programs including e-mail applications, Microsoft Word, and Excel
• Strong analytical skills
• Customer service and detail oriented

Force.com Architect / Developer

Force.com Architect / Developer 

Skilliantech India Pvt Ltd - Hyderabad, Andhra Pradesh

Desired Skills: 

• 5+ years of experience with: 
• Strong experience with any major programming languages such as Java, C# etc 
• Good experience with OOP / OOAD principles, data structures, algorithms and design patterns 
• Of which 2+ years of experience with developing products on Force.com, with experience on Force.com design patterns 
• In-depth knowledge of Salesforce.com Governor limits and developing the functionality that will make an optimal use of these platform limits 
• Strong experience with Batch Apex, Triggers, Workflow rules etc. 
• Experience in developing API (SOAP, REST and BULK) on Force.com platform 
• Experience in developing UI by utilizing modern JavaScript libraries instead of the Force.com controls 
• Experience with Force.com design patterns and data modeling best practices is a strong plus 

For more details please visit here:

http://www.indeed.co.in/cmp/Skilliantech-India-Pvt-Ltd/jobs/Force-Com-Architect-110e627fbbc3f680

Salesforce.com Developer | HYDERABAD, Andhra Pradesh

Shell Info Technologies Pvt Ltd

Job Description:

• Bachelor's degree (Computer Science preferred)
• At least 2+ years recent experience as a Salesforce.com administrator/developer
• Proficiency with Salesforce.com development including creation of standard and custom objects and fields
• Experience with technologies that work with Salesforce.com including: Java, jscript, Force.com platform, Adobe Flex
• Experience with API's
• Very strong computer software skills and interest in learning on-demand software
• Superior skills in time management and multitasking, with the ability to handle urgent requests professionally.
• Solid business analysis skills
• Excellent verbal and written communication skills
• Previous experience directly supporting a sales organization preferred.

Requirements: 

Education : B.Tech

Experience: 2+ years

Salesforce.com Administrator | HYDERABAD, Andhra Pradesh Shell Info Technologies Pvt Ltd

Shell Info Technologies Pvt Ltd

Job Description:

• Experience with technologies that work with Salesforce.com including: Java, jscript, Force.com platform, Adobe Flex
• Experience with API's
• Very strong computer software skills and interest in learning on-demand software
• Superior skills in time management and multitasking, with the ability to handle urgent requests professionally.
• Solid business analysis skills
• Excellent verbal and written communication skills
• Previous experience directly supporting a sales organization preferred.

Salesforce Developer,Hyderabad

Job Description:

Company Name : Login to view the Company Name
Posted Date        : 26-02-2013
Job-Title            : Salesforce Developer
No. of Vacancy : 1
Experience          : Minimum: 1 year(s) , Maximum: 2
Location            : Hyderabad
Key Skills            : Person with either Engineering or MCA with first class.Communication must be good.Should be ready to travel
Position Level         : Others
Qualification Required : Professional Degree / Post Graduate Professional Degree - Master of Computer Applications (MCA)
Salary Offered         : Best in the industry
Last Date of Application : 27-03-2013
Job Description          : Overall experience in development must be 5 plus years.Salesforce customization and development experience must be 1.5 to 2 years
Preference         : Age : 23 - 40, Location : Anywhere in India
Other Employee Benefits : Salary and compensation : best in the idustry


CONTACT INFORMATION :

HR , (91)(40) 44333000 , info@kelltontech.com

COMPANY ADDRESS :

Plot No: 1367, Road No:45,
Jubilee Hills, Hyderabad

COMPANY PROFILE :

Kellton Tech is led by a group of entrepreneurs whose shared vision and symbiotic services provide agile and robust solutions to customers.

Salesforce.com Developer at Convergys

Job Description
Salesforce.com Developer: 110905
Fluency in the following languages required: English
Job: Development
Primary Location:United States-Ohio-Cincinnati ()
Other Locations: India-Andhra Pradesh-Hyderabad, United States-Work at Home (Administration and Staff)
Schedule: Full-time

Description
Salesforce.com Developer

DIMENSION & SCOPE:
Responsibilities include designing, developing, implementing, maintaining and writing programs,  determining feasibility, time and cost estimation. This position will be asked to perform programming tasks.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Analyze and interpret business requirements to technical specifications from a business stance to determine how the user will utilize the system.
• Analyze existing applications systems and programming logic problems and, where necessary, revise the logic and procedures.
• Design and write programs in accordance with client specifications.
• Perform unit tests and final analysis on test results of projects before release to Quality Assurance and User Acceptance testing.
• Produce and maintain program documentation.
• Analyze and provide corrective action for program problems and establish orderly maintenance procedures for systems.
• Investigate and research system environments (i.e., reporting systems, switching systems, computer systems, etc.) to assist in resolving existing program problems or identifying solutions to new business requirements.
• Participate in training programs to stay in tune with new technologies and methods to increase productivity and efficiency.
• May provide on-call product support.
• Will create reports based on end-user needs. Incorporates end user requests and requirements to develop the solution.

EDUCATION & PROFESSIONAL CERTIFICATIONS REQUIREMENTS:

Bachelor’s Degree in related technical discipline, and Three years relevant experience, or Master’s Degree in related technical discipline, or Six-years relevant experience without college degree.
Salesforce.com developer certification is required.

CANDIDATE PROFILE:
• Candidate must have SalesForce.com experience.
• Salesforce.com experience will include:
- Account, Contact, Case, Lead, Campaign
- Reports and Dashboards
- APEX/Custom Visual Force Page experience
- Triggers, Assignment Rules
- WebService Experience (a plus)
- Workflow and Approval Processes
- Salesforce.com administrative roles
- Sales and Service Cloud experience
- Cast Iron experience (a plus)
- CTI Integration and Call Center Experience (a plus)
- Code Deployment Experience
• Prefer candidates experienced working in a rapid development project environment, specializing in programming and analysis
• Must have proficiency in relevant programming and control languages, analytical skills and thorough knowledge of standards and practices
• Good communication and interpersonal skills, both verbal and written are required
• Must have proficiency with various software applications programs including e-mail applications, Microsoft Word, and Excel
• Strong analytical skills
• Customer service and detail oriented


Salesforce.com Developer at Convergys

Salesforce Developer, Alp Consulting

Job Details:

Area of WorkGeneral / Other Software
IndustryIT - Software
LocationMumbai / Navi Mumbai / Thane, Bangalore, Hyderabad
Experience2 - 5 Yrs
SalaryRs 4.0 - 4.5 Lakh / Yr To Rs 7 - 8 Lakh / Yr

Job Description:

The key skills required are as follows:

Good experience in Salesforce.com Development environment(S-Controls, AJAX Toolkit, Apex API)
Should be strong in Apex, Visual force
Should have experience in integration and Configuration
Should have minimum 2 years of experience in Salesforce.com
Any Salesforce.com certification is preferred

The key job responsibilities include the following:

Understand functional requirements and should be able to develop technical design using standard patterns and be able to communicate the same effectively to the team members.
Should have very good technical problem solving skills.
Analyse and identify gaps in functional/business requirement and should be able to effectively communicate with both Business and Functional analysts on the same.
Should be able to assess the impacts on technical design because of the changes in functional requirements.
Should be able to perform independent code reviews and execute unit tests on modules developed by self and other junior team members on the project.